Chinese Bilingual Outside Sales Associate

Established in 1926 Mutual Trading Co. Inc. was originally a small coop organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. 

We've grown nearly 100 years old now> and command a premiere position among Japanese foodservice suppliers> as well as fill a key role as Culinary Ambassador promoting Japanese foods worldwide.  

Since 2011> our affiliate> Yamasho Inc. 

takes pride in providing a variety of restaurant items ranging from nonfood to dry and frozen food products to our restaurant customers in its current location in Elk Grove> IL. Today> the company is dedicated to meet and exceed the customers’ expectations and create a unique experience to our customers with the explosion of Japanese food and culture in America. 

Benefits:All paid Health> Dental> and Vision Insurance for employees and their dependentsLife Insurance and 401k Plan with company match

Location: Elk Grove Village> ILHours: MF 9AM – 6PM> Essential Job Functions

•    Meets the monthly and annual sales quota as designated by the manager.

•    Develops and maintains relationship with potential and existing clients in the area in any of the regions covered by Yamasho> Inc. 

•    Identifies and locates new clients through a variety of methods including networking and cold calls.

•    Conducts market research> develops and implements strategies for sales in the assigned region.

•    Visits customers and potential customers to provide support> information> and sell the Company’s products.

•    Coordinates with the accounting department to assure the collection of payment in a timely manner.

•    Maintains high levels of customer satisfaction by providing excellent service and building rapport; resolves issues in a timely manner and escalates to the management as needed.

•    Collaborates with purchasing departments> warehouse> and other involved parties to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.

•    Coordinates urgent deliveries with the customer to accommodate their needs.

•    Educates customers on how the products or services can benefit them.

•    Inputs and updates orders within the Company database in a timely manner.

•    Maintains and safely navigates the Company vehicle as per the Company Vehicle Policy.

•    Troubleshoot problems regarding products provided and handles complaints

•    Participates in the weekly sales meetings.

•    Attends semiannual inventory count on designated day> possibly on a weekend.

•    Attends Company events and functions outside of normal working hours.

•    Performs other duties as assigned.Physical Requirements

•    Able to drive for a majority of the daily working hours.

•    Able to travel within or outside of Illinois as needed.

•    Able to reach> bend> kneel> and lift up to 25 pounds frequently and 50 pounds occasionally.

•    Able to use the phone for extended periods of time.

•    Working Conditionso    Noise Level: Normal to loud while in the officeOther Requirements

•    Business level English is required.

•    Business level Mandarin is highly required.

•    Business level Cantonese is plus.

•    Maintains a valid driver’s license and a clean driving record.

•    Maintains a positive attitude.

•    Able to work independently and as a team.

•    Able to adapt to frequent changes in assignments and workload.

•    High school diploma required; AA and above strongly preferred.

•    Experience in food industry> preferably in Japanese food industry is plus

•    Experience in Japanese restaurant business is a plus. Knowledge and Skills

•    Demonstrates strong organizational skills and attention to detail.

•    Possesses basic mathematical knowledge such as markups> discounts> counting inventory> weight and measurement conversions> combining> etc.

•    Has strong customer service and problemsolving skills.

•    Has strong communication and interpersonal skills.

•    Demonstrates basic Microsoft Office proficiency.

•    Knowledge of ERP systems> especially Microsoft NAV> highly preferred.

•    Knowledge of Japanese foods and liquors strongly preferred.

DisclaimersThis position description is not to be construed as an exhaustive statement of duties> responsibilities> or requirements. 

Individuals may be required to perform any other jobrelated duties as instructed or requested by the department manager or other management as needed> subject to reasonable accommodation and business needs. 

The information contained herein is subject to change in the Company’s sole discretion> and no part of this document is to be construed as an express or implied contract of employment> nor does it alter the “atwill” employment status with the Company. 

Requirements are subject to accommodations with ADA> FEHA> and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.Mutual Trading Group is an Equal Opportunity Employer.