士嘉堡美容美发用品公司诚聘客户服务代表

We are a leading wholesaler of highquality spa and salon equipment, furniture and accessories. 

We are dedicated to providing excellent products and exceptional service to our customers. 

We value professionalism, dedication, and customer satisfaction.

Job Overview:

We are seeking a dedicated B2B Customer Service Representative to join our team. 

The ideal candidate will be responsible for managing customers’ accounts> providing exceptional customer service> resolving customer inquiries> providing aftersales services> ensuring customer satisfaction> and creating monthly promotions for customers. 

This role requires strong communication skills> attention to detail> and a passion for helping others. 

This is not a summer job; we are seeking a committed individual for a longterm role.

Qualifications:

•Proficient in English; fluency in Chinese is a plus.

•Experience with email marketing and social media management tools preferred.•Excellent communication skills with the ability to communicate effectively with customers.

•Strong analytical skills to identify and resolve customer issues.

•Previous experience in sales or customer service is preferred.

•Knowledge of phone etiquette and customer service best practices.

•Proficient in Microsoft Office Excel> Word> PowerPoint.At Golden Devon> you’ll be part of a team that values hard work> dedication> and innovation. We offer a collaborative environment where your contributions make a real impact. 

If you are a motivated individual with a passion for delivering exceptional service> we’d love to hear from you. 

Duties:

•Respond to customer inquiries via phone> email> and chat in a timely and professional manner.

•Assist customers with product information> pricing> and order processing.

•Resolve customer complaints and issues promptly to ensure customer retention.

•Maintain accurate records of customer interactions and transactions.

•Collaborate with our warehouse staff to address customer needs effectively.

•Identify opportunities to upsell products or services based on customer needs.

•Manage and create content for our Facebook and Instagram channels..

How to Apply:

Interested candidates are invited to send their resume and a cover letter to us. 

Please include Customer Service Representative Application in the subject line of your email.